Pricing around the Conversations you handle

Each Conversation counts once ever. Products are unlimited on every plan, with no per-seat pricing. Choose a hosted plan or self-host for free.

Start on Free Explore self-hosting

Hosted Free

Free

Start receiving and answering support messages.

Conversations:: 100 new Conversations per month
Products:: Unlimited
Team:: 1 agent

Start on Free

Hosted Pro

$39.00USD / month

For Workspaces with sustained support volume.

Conversations:: 1,000 new Conversations per month
Products:: Unlimited
Team:: Unlimited agents

Choose Pro

Self-hosted

Free software

Run the core support tools on your infrastructure.

Conversations:: No hosted Conversation allowance
Products:: Unlimited
Team:: Unlimited agents

Read the self-hosting guide

Self-hosting has no software licence fee. You cover your infrastructure and any email-provider costs, and manage your installation.

How a Conversation is counted

A Conversation counts once, in the UTC calendar month it first opens.

A Conversation opens
A visitor starts a chat on one of your products.
Counted
Month 1
It continues
Agent replies; the visitor leaves, and the reply continues by email.
Not counted
Month 1
Closed
The Conversation is resolved and closed.
Not counted
Month 1
It reopens
The customer replies next month; the same Conversation reopens.
Not counted
Month 2

The number of messages doesn't change that count. Replies, reopening a Closed Conversation and continuing the same chat by email do not count again — even when the reply comes in a later month.

A separate new Conversation counts separately, including one from a customer who has contacted you before.

If you go over your allowance

Incoming messages keep being accepted. Billing shows your usage, a 30-day grace window and plan options. Going over the allowance never blocks messages, never automatically upgrades your plan and never causes a surprise bill. For sustained overage, arrange a higher-volume plan.

S10

Hosted billing page: usage meter for the current period

Real capture pending (demo seed not scheduled yet) — no mockups on this site.

Compare the hosting options

Feature comparison of hosted Free, hosted Pro and self-hosted installations
Feature	Hosted Free	Hosted Pro	Self-hosted
Conversations per month	100	1,000	No hosted Conversation allowance
Products	Unlimited	Unlimited	Unlimited
Team	1 agent	Unlimited agents	Unlimited agents
Live chat	Included	Included	Included
Support email	Included	Included	Included
Developer context	Included	Included	Included
Attachments	Included	Included	Included
Billing	Stripe subscription	Stripe subscription	Not required
Updates	Handled by the service	Handled by the service	Documented in the guide
Where data lives	Managed service	Managed service	Your infrastructure

Pricing questions

Is there a charge for every message?

No. Usage counts Conversations. Sending more messages in the same Conversation does not increase the count.

Is this a separate charge for each Conversation?

No. Hosted plans include a monthly Conversation allowance: Free includes 100 and Pro 1,000 new Conversations per month.

What happens if I go over my allowance?

Does adding a product or teammate change the price?

No per-product and no per-seat charges. Products are unlimited on every plan; Free includes one agent and Pro has unlimited agents.

Can I self-host for free?

Yes. The AGPLv3 software has no self-hosting licence fee. You provide and maintain the infrastructure and email setup.