Follow the Conversation from the first message to the next reply
SupportSeal brings your products' chat, support email and supplied app context into one inbox.
Give every product a place to reach you
Set each Product's name, colour and allowed domains, then embed its chat widget. Customers can start a live chat without an account or email address.
Chat widget panel, Product A (blue), one live exchange
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
Answer email where you answer chat
Forward your support addresses to their Product inbox addresses. Read and reply in the shared inbox, with the Product identified in the email sender name.
Conversation continued from chat to email with an email reply
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
Keep support open when you step away
Set the Workspace to Away so new chat visitors leave a message and reply address. Continue by email when a visitor has left an address and is no longer connected.
Widget in away mode: message form with email field
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
Find the thread you need
Filter by Product or status. Search message text, subjects, customer names and email addresses across your Workspace.
Inbox scoped to Product A with filtered list
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
See the details your app can provide
Use identify() and context() to send customer and app details into the Conversation panel. Include an account, plan, version or admin link where it helps you answer.
Context panel: identified user, plan, version, page URL, admin link
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
window.SupportSealWidget = window.SupportSealWidget || { q: [] };
SupportSealWidget.q.push(["identify", {
userId: "u_1042",
email: "[email protected]",
}]);
SupportSealWidget.q.push(["context", {
plan: "Pro",
appVersion: "2.4.1",
adminUrl: "https://admin.example.com/accounts/1042",
}]);Keep track of the work
Use Open, Pending and Closed states. Add internal notes for your team and tags for the topics you handle.
Inbox, All Products scope: sidebar with 3 Products; list with chat and email Conversations; context panel filled
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
Reuse an answer, then make it specific
Admins maintain shared saved replies. Insert one into your reply, edit the wording and send it when you're ready.
Conversation with note, tag and saved-reply picker open
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
Keep files with the question
Share supported attachments through chat and email. See them alongside the messages they belong to.
Conversation crop showing a shared file attachment
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
Bring your team into the same Workspace
Invite teammates as Admins or Agents. Admins manage Products and invitations; Agents work in the inbox.
Team settings with Admin and Agent roles
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
Start with a real exchange
Follow onboarding to add a Product, allow its domain and install the widget. Send a test message, answer it and add your next Product.
Onboarding install step: snippet with copy button and test-page link
Real capture pending (demo seed not scheduled yet) — no mockups on this site.
Follow the Conversation from the first message to the next reply
SupportSeal brings your products' chat, support email and supplied app context into one inbox.